IT & contact center services
Tier 1-2-3 Technical Support
Managing operations throughout a 24-hour daily cycle
About this service
Tier 1-2-3 Technical Support
When a company has a support line that is client-facing, it is important they put their best customer service forward as possible. They need to be sure their operations run properly and smoothly throughout a 24 hour daily cycle.
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Tier 1 Technical Support Services
Intelemark is able to act as an incident management resource for any of the technologies or functions of your business. Whether it is monitoring of services, scheduled completion of checklists, or logging of and responding to and responding incidents reported via any communication method, our team has the resources for you to outsource these daily tasks. Structured processes can be followed in escalation and/or logging with external service providers.
Tier 2/3 Technical Support Services
Our experience managing and implementing solutions for our clients as well as for our own organization makes us a perfect fit for companies seeking a vendor with the type of experience that Intelemark brings to the table. The following technologies and solutions can be supported and maintained at higher levels:
- LAN
- WAN
- Exchange
- Windows System Administration
- VMware
- Server Hosting
- Cisco Routing and Switching
- Cisco Security
- Cisco Collaboration and Telephony
- SIP
- Freeswitch
Contact Intelemark today to understand how outsourced Technical Services by Intelemark/Grand Communications Netowrks can provide your company peace of mind and the necessary data security protection for your company to thrive.
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