B2B Sales Lead Qualification
We call your marketing, inbound and event leads, verify need, authority and timing, and pass only the sales-ready ones to your reps.
Explore lead qualificationInbound lead response · U.S.-based callers
Inbound Lead Response
Every inbound inquiry answered, qualified and routed.
Inbound leads go cold in minutes. Our agents answer, log and qualify inquiries under your brand, route the urgent ones to your team and follow up on the rest.
Discuss your campaignBuilt around your sales team
- Trained on your company first
- Paid for their time, not per meeting
- A test campaign before any commitment
- Full visibility, every day
Talk to a B2B sales specialist
Tell us about your goals. We’ll help you plan the right campaign.
U.S.-based callers · 20+ years in B2B sales
20+years putting U.S.-based B2B callers in front of decision-makers
About this service
Inbound Lead Response
Intelemark now offer key call center services including: customer service, incident management, incident logging, call routing, and inbound answering services. Outsourcing these services and others provide a great benefit to your company and help you keep your operations running smoothly while being budget-friendly.
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Virtual Switchboard
Our agents answer incoming calls with personalized greeting. These greetings are strategically planned and based on the client’s criteria. The agents are trained to route incoming calls to the appropriate destination, take messages, or follow a predefined operational flow.
Whether you require this service only after hours or prefer to outsource your entire call center function to us, Intelemark has the resources for your business needs. As part of the customized plan that is created for each client, we create personalized welcome messages, prepare the agents to answer questions based on certain predetermined criteria set by the client, and formulate detailed actionable scenarios that are predefined to best service your needs. We are able to cater to your specific needs.
Primary services include
- Live telephone answering
- Customer support
- Service-Product launches
- Service interruptions
- Service/Product changes
- Training services
Inbound Lead Response
Inbound Contact Center
Intelemark can create a unique state-of-the-art inbound Contact Center for each client. Our team has the experience in managing Contact Centers, for both short-term or ongoing, longer-term projects. Our agents go through in-depth training before any project begins, to ensure they understand the company and industry they will be representing. Detailed reporting allows us to focus on continuous quality improvement on your behalf and further provides you with confidence in our accountability.
Inbound Lead Response
Customer Service Solutions
Intelemark now offers additional key call center services which include: alternate time zone resourcing, including graveyard shift, using expert technical and call center experience. Agents are all educated native English speakers.
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Live Chat
Live chat allows your company to provide customers with a quick, effective method to connect with support agents to help them resolve their issues, while building long lasting relationships with those customers.
Benefits of Live Chat Services
- You are provided all live chat transcripts along with an effective and user-friendly interface to filter chats and search through transcripts.
- With the valuable information provided, you gain insights which help your company make smart decisions that facilitate increased customer satisfaction.
- The chat widget is completely customizable, with a range of colors and options, and becomes a seamless part of your website.
- Transfer chats to other agents in a single click so that support agents work as a team to satisfy customers.
Alternate Time Zone Monitoring
After hours is often when vital functions are taking place in your infrastructure environment. If you are unable to staff 24 hour work shifts, it may make sense to explore outsourcing this function in your company.
Benefits of Alternate Time Zone Monitoring
- Staff redundancy across 3 continents.
- We have in-house technical resources with years of experience in offering Tier 1 to Tier 3 after hours’ support.
- If required, predefined support actions can be taken, including troubleshooting, rerunning of tasks, or alerting key staff.
- Proprietary customer management software including ticketing, dialer, outcome reporting and QA.
- Lower cost compared to current offerings due to single provider for an entire solution.
Inbound Lead Response
A Variety of Services to Fit Your Individual Needs Hosted Voice Solutions
For companies needing complete end-to-end voice solutions.
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Hosted Voice Solutions features include
- Telephony management and reporting system
- Fully integrated predictive dialer solution
- Voice gateways that are connected to multiple providers in different physical locations
- Various hardware rental packages
Automated Dialer
Automated dialing allows you to interact with all the popular communication technologies from within one UI element (Voice, SMS, Email).
Automated Dialer features include
- Preview, click to dial and predictive functions provides data at your fingertips
- View historical call detail with tagged recording
- Call routing based on various skills assigned dynamically to your agents
- Dynamic state change and call labelling
- Grandiose to initiate and manage calling campaigns
- Agent activity reporting based on call function, queries, and campaigns
- Live Supervisor and Wallboard Displays in call and agent’s activity
- Ability to create your own post call assessments
RoboCall
RoboCall is a pre-recorded voice message that can be bulk broadcasted to an individual, or a multitude of cell phones or landlines, dependent on the needs of your campaign or campaigns.
RoboCall benefits include
- A personal touch by using personalized human voices for the pre-recorded messages to ensure the recipients of the call to instantly feel more comfortable
- An ideal reach out to older contacts because calls are often preferred for the first contact
- Convenience in comparison to other communication methods because calls allow your contacts to connect to you with the single touch of a button, allowing real-time transfers to be done
- A detailed results for each voice broadcast
SIP Trunk
Utilizing our high-capacity platform, the SIP traffic is delivered ensuring exceptional audio quality, maintaining ultra-high availability and unmatched reliability.
SIP Trunk features include
- A fully adaptable network with virtually unlimited call capacity
- Progressive trunk configurations to support specific communication requirements of clients
- A more cost- effective solution when replacing your PSTN System with VoIP SIP Trunks
- Full access to our comprehensive monitoring tools, and CDRs are generated on a per SIP trunk basis
- Highly qualified, customer-oriented network operations
Contact Intelemark today to understand how Inbound Call Center Services and Customer Service Solutions by Intelemark can drive outstanding results for your company.
Confidence in every conversation
Committed to quality.
Built on trust.
Our agents answer, log and qualify inbound inquiries on your behalf, route urgent opportunities to your team and follow up on the rest.
Experienced people, representing your brand
U.S.-based callers learn your offer, your buyers and your qualification criteria before making the first call.
Awards & recognition
A commitment to service quality, customer experience and accountable campaign delivery.
Compliance & quality standards
Processes focused on data protection, quality assurance and the responsible handling of your customer relationships.
Certifications, awards & associations
Experience that shows
Why businesses choose Intelemark
Build a stronger pipeline.
Start with a conversation about your buyers and goals.
Where inbound leads break down
The gaps costing you inbound deals.
- 01
Inquiries that hit voicemail
A buyer calls, nobody answers, and they call the next vendor on the list.
- Live answering under your brand
- Personal greeting you approve
- Every call logged
- 02
Slow follow-up on paid leads
Inbound leads go cold in minutes. A callback tomorrow hands the deal to a competitor.
- Fast response to new inquiries
- Urgent opportunities routed to your team
- Follow-up on the rest
- 03
Every inquiry goes straight to sales
Without a screen, every inbound call lands on a rep, qualified or not.
- Qualified against your criteria
- Sales-ready calls routed to reps
- Others logged for nurture
- 04
Sales chasing unqualified callers
Not every inquiry is a buyer. Reps lose hours sorting tire-kickers from real opportunities.
- Need, authority and timing checked
- Sales-ready leads passed with notes
- Everyone else goes to nurture
- 05
A front desk that can't keep up
Growth brings more calls than your team was built to handle.
- Calls routed to the right person
- Messages taken and passed on
- Your staff back on their real work
- 06
No record of what callers want
Without reporting you can't tell which campaigns drive calls or what buyers ask about.
- Call reporting you can act on
- Questions and objections captured
- Feedback by lead source
What Inbound Lead Response delivers
90+years of combined experience on the management team that trains and oversees every agent.
- Answered and logged inquiries
- Qualified opportunities routed in real time
- Call reporting
How a Inbound Lead Response engagement works
A test campaign first, so you see your real run rate before you scale.
- 1DiscoveryWeek 1We learn your offer, brand, buyers and market before the first call.
- 2Your criteriaWeek 1You define what qualified means. No one-size-fits-all script.
- 3Data & messagingWeek 2We clean your list or build one, and write talking points that protect your brand.
- 4Test campaign live≈ Day 14At least two dedicated callers establish your real run rate.
- 5Report & scaleThenDaily reporting and call recordings. We add callers once the numbers work.
Inbound Lead Response built around your buyers
For companies running paid or inbound marketing, and sales teams whose reps can't answer every inquiry themselves.
Software & IT servicesDemo requests and product inquiries answered and qualified fast.
Healthcare suppliersInquiries from hospitals and practices logged and routed to the right rep.
Financial services firmsProspect calls handled professionally, with your message and your notes.
Manufacturers & distributorsDealer and buyer inquiries qualified before they reach sales.
Agencies running paid campaignsResponse to the leads your client campaigns generate.
Included with every campaign
At least two dedicated callers, paid for their time, not per meeting.
Dedicated account manager
One accountable owner for your campaign, start to finish.
Data manager
We clean your list or build a fresh one before the first call.
Call notes & recordings
Hear exactly how we represent your brand on every call.
Daily reporting
Activity, conversations and meetings, reported from day one.
Discover our services
End-to-endB2B pipeline services
Inbound Lead Response works best alongside the rest of our pipeline programs, all run by the same experienced, U.S.-based team.
Talk to an expertB2B Appointment Setting
Experienced U.S.-based callers qualify your target accounts against your criteria and book timed meetings onto your reps' calendars.
Explore appointment settingCustomer Retention
Proactive check-ins, renewals and satisfaction calls that keep customers loyal.
Explore this serviceEvent Registration
Drive attendance at trade shows, road shows, seminars and webinars — then follow up.
Explore this serviceSales Intelligence
Real conversations reveal which competitors your targets use, how satisfied they are, their contract timing and who decides.
Explore sales intelligence
Industries
Callers who already speak your buyers’ language.
We assign a manager and calling team with experience in your industry, so from day one we hit the ground running.
Good questions. Clear answers.
Before we
make the first call.
What to know about inbound lead response, from qualification to campaign launch.
No. We focus on B2B inquiries: answering, logging and qualifying the prospects your marketing brings in, and routing sales-ready opportunities to your team.
What clients say
An extension of their sales team.
Sales and marketing leaders on what it is like to work with our callers.
15+
appointments a week, more than their in-house reps
“Intelemark was consistently setting 15+ appointments per week for us, which by the way, is more than our most experienced in-house sales reps would be able to accomplish! And these meetings led to opportunities and closed revenue.”
Simply put, Intelemark has delivered for us. More appointments and more well-qualified leads. We tried other agencies – Intelemark outperformed all of them.
Chief Marketing OfficerIndustry leader in display and video conferencing solutions Before the first call was made, they made sure they understood our products inside and out so the call agents could speak knowledgeably about our products to prospects.
Jill R.Senior Account Executive, Bespoke Software Their proven ability to work with customized scripts, ask the right questions and provide meaningful feedback on call campaigns has resulted in many great opportunities.
EugeneVP of Sales, Medical Bill Review Services I can't thank you enough for this quick turn-around. Honestly your team was incredible. There is no doubt I will be utilizing you for this time and time again. Your team and the expertise and professionalism were very refreshing.
GregDirector, Customer Insights, Fortune 100 Global Healthcare Company
